Returns, Refunds and Exchanges Policy
If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as scratches, etc. If this occurs, we will either replace your canvas print or fix it at our cost.
We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece.
How To Return An Item
Please email info@prolab.ie to request a refund and your reason why you would like to refund and we will provide you with next steps. Defective or faulty items have a 30-day refund policy.
Return Exceptions
The only exception is the colour issue. We will make every effort to match the color of your photographs, but in rare cases some colors might have some variation. This will not be considered production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth, or tone.
Shipping Policy
Turnaround
Our products are generally printed in 48 hours. Depending on the type of shipping method selected, it takes 1-3 business days.
Carriers
We use Fastway to deliver all our goods.
Shipping Rates
Our shipping rates are as follows:
- €8 for canvas orders
- €6 to €8 for only prints orders
Shipping charges will vary on product and quantity purchased. Detailed shipping charges can be seen on the checkout page.
Shipping Outside of Ireland
Please contact us for shipping information to locations outside Ireland.